FAQs
General Questions
What is PUREKIND?
We are a lifestyle brand offering high-quality home decor and accessories, pet accessories, and more. Our products are thoughtfully curated for modern living, blending timeless craftsmanship with practical functionality to enrich your everyday life.
Where are your products made?
We work with trusted suppliers and artisans to create our products. Many of our items are crafted in the United States, while others are sourced internationally to bring you the best in quality and design.
Are your products eco-friendly?
While not all of our products are eco-friendly, we strive to incorporate eco-friendly materials wherever possible. This includes sourcing suppliers who utilize sustainable business practices when feasible.
How does PUREKIND price its products?
At PUREKIND, we believe in fair pricing. We keep our margins reasonable so you receive beautifully crafted, high-quality pieces at a price that reflects their craftsmanship and value—not traditional retail markup. Because we work directly with artisans around the world, some prices may be higher. Our goal is to make timeless, design-forward goods more accessible without compromising on quality or integrity. Please note, pricing may fluctuate due to global tariffs. We actively monitor these changes and may adjust sourcing regions or suppliers to maintain both value and fairness.
How can I contact customer service?
You can reach our team by emailing hello@purekindliving.com. We aim to respond to all inquiries within 24 hours.
Orders & Shipping
How do I place an order?
Browse our website and add your desired items to the cart. When you’re ready, click on the cart icon and proceed to checkout. Follow the prompts to complete your order.
Do you offer international shipping?
At this time, we only ship within the United States. If you’re interested in international shipping, please contact our team at hello@purekindliving.com.
How long will it take to receive my order?
Shipping times vary depending on your location and the item's shipping origin. For most orders sourced domestically, economy shipping typically takes 5–8 business days. However, some of our products are sourced from global partners, which may take longer to arrive (possibly 2–3 weeks). Once your order is placed, you’ll receive a tracking number to help you monitor your delivery timeline. Shipping costs are calculated at checkout, and don’t forget—orders of $49 or more qualify for free shipping.
Can I expedite shipping?
At this time, we do not offer expedited shipping, but we plan to offer this soon.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to check the status of your shipment.
Returns & Exchanges
What is your return policy?
If there is an issue with your order, such as a defect, please contact us at hello@purekindliving.com within 7 days of receiving your item. For non-customized products, we will address concerns on a case-by-case basis and will work with you to resolve the issue promptly, whether through a replacement or another appropriate solution.
How do I start a return?
Email our team at hello@purekindliving.com with your order number, reason for return, and an image of the item. We’ll provide instructions for the process.
Can I exchange an item?
We do not accept exchanges. However, if there is an issue with your order, please contact us at hello@purekindliving.com and we'll work to find a resolution.
Who pays for return shipping?
If the item was defective or incorrect, PUREKIND will refund the customer for return shipping costs.
Other Questions
Do you offer gift wrapping?
We do not offer gift wrapping at this time. Some of our products are packaged in gift boxes, which will be indicated in the product description.
Can I send an item as a gift directly to the recipient?
Absolutely. During checkout, you can specify the recipient’s address if it differs from the billing address.
How do I stay updated on new products and promotions?
Subscribe to our newsletter to stay informed about our latest offerings and exclusive promotions.